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 How can we help you?

We have gathered answers to the questions we are frequently asked.
If you don’t find what you’re looking for, feel free to contact us !


Order

Your order will be prepared on the store's closing date, May 1st 2026, and delivery is scheduled for the week of May 25, 2026. If you have any questions about delivery, you can call customer service at 1 (877) 562-0831, extension 100. 

Resetting the password usually resolves this issue. If the problem persists, you can call customer service at the following number: 1 (877) 562-0831, extension 100.

We accept credit card payments. You can use major cards like Visa and Mastercard to securely complete your purchases.

After 3 failed login attempts with an incorrect password, your account will be locked for 30 minutes. Please wait this period and try logging in again afterward.

1 - Cliquer sur Se connecter en haut à droite de la page de la boutique.  
2 - Cliquer sur le bouton Réinitialiser le mot de passe :  
 
3 - Vous recevrez un courriel de réinitialision de mot de passe (voir vos courriels indésirables).  

Le mot de passe doit respecter les conditions suivantes :  
– 8 caractères  
– 1 Majuscule  
– 1 Minuscule  
– 1 Chiffre  
– 1 Caractère spécial [@#$ % ? &* !]  

Exemples de mots de passe qui fonctionneraient bien : ToyotaCorolla!2021 ou CélineDion1234$  

4- Une fois le mot de passe changé, connectez-vous au site et voilà! Vous pourrez désormais passer votre commande.

Shipping

Shipping fees and delivery time

Products

Size chart and warranty on our products

Order

Order status, payment methods, issues with your order, etc.

General information

Email, data usage, terms of use, cookie usage, etc.

 

CUSTOMER SERVICE



If you didn't find an answer to your question in the FAQ, our team will be happy to help you. You can contact us by email or phone.

serviceclient@arseno.qc.ca
418 562-0831, extension 100

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