How can we help you?
We have gathered answers to the questions we are frequently asked.
If you don’t find what you’re looking for, feel free to
contact us
!
Shipping
Order placed no later than : September 21, 2026
Shipping : During the week of October 12, 2026
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Order placed no later than : October 19, 2026
Shipping : During the week of November 9 2026
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Order placed no later than : November 23, 2026
Shipping : During the week of December 14, 2026
Delivery options
-
Canada Post : 12,95 $ (Free for orders of 75$ and more)
- Pick up at boutique Zozo, Québec (110 Rue Saint-Vallier O, Québec, QC, G1K 1T6) : Free
- Pick up at Arseno, Matane (100 Rue Yves-Bérubé, Matane, QC, G4W 3M6): Free
*For free pickup options, you will receive an email notification when your order is shipped to the pickup location. This email will indicate the date from which your order will be available for pickup, as well as the pickup location’s opening hours.
CUSTOMER SERVICE
If you didn't find an answer to your question in the FAQ, our team will be happy to help you. You can contact us by email or phone.
serviceclient@arseno.qc.ca
418 562-0831, extension 100
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